Research

The aim of the study is to develop a model for analyzing document management workflows based on process mining techniques, which includes:

• A representation of document workflows based on business roles, which ensures the grouping of document processing tasks according to task types and executor roles, thus allowing the identification of the most typical workflows
• Metrics for evaluating workflow efficiency in terms of workflows, structural units, employees, and time
• Methods for analyzing actual document processing workflows, and for evaluating the compliance to the reference workflows

Successfully completed the industrial research phase. The publication has been accepted for presentation at the International Conference on Computer, Software, and Modeling (Paris, July 4-6). Work has begun on the experimental development phase of the research, where it is planned to develop and approbate a prototype of the document workflow analysis model.